Learn how to be the best in the bizz with an online course…

We're offering you an online customer service training course for €8, saving you 60% off Mandatory Training’s price of €19.99.

Transform Your Customer Service Skills Online

Take charge of your career growth with this CPD-certified Customer Service Online Training Course from Mandatory Training. Designed for flexibility and practical impact, this course empowers you to deliver exceptional service—whether you're new to the field or ready to advance your skills.

What You'll Learn: 12 In-Depth Modules

• Getting Started
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Their Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ten Things You Can Do to WOW Every Time
• Wrapping Up

Your Learning Experience

• Total Flexibility: Study whenever suits you—day or night—with one year’s access.
• No Deadlines: Learn at your own pace and revisit modules as often as you like.
• CPD-Certified Certificate: Prove your commitment and boost your CV upon completion.

Tangible Results & Practical Tools

This course arms you with actionable strategies for real-world scenarios—improving communication, managing challenging customers, and building loyalty. Whether you’re seeking a new job, aiming for promotion, or want to stand out in your current role, these skills are instantly applicable.

Usage & Integration

• Pursue roles in retail, hospitality, call centres, or any customer-facing sector.
• Add a recognised certificate to your CV or LinkedIn profile.
• Satisfy employer training requirements or refresh existing knowledge.

Specifications

• Format: 100% online, self-paced learning modules
• Total Modules: 12 comprehensive lessons
• Access: Available for one year from purchase date

FAQs:

• How long do I have access to the course? You will have access for one full year from the date of purchase.
• Do I receive a certificate? Yes, upon successful completion, you will receive a CPD-certified certificate.
• Can I study at my own pace? Absolutely! The course is designed for flexible learning, allowing you to progress at a pace that suits you.